We care about your satisfaction. That's why returns to Diving Sports are easy! If you are dissatisfied with your purchase for any reason, you may return it to Diving Sports within 30 days of the purchase date, subject to the conditions and exclusions below:

Eligibility Conditions

Please read conditions below. If all conditions are not met, Diving Sports reserves the right to refuse the return or to charge a minimum 15% restocking fee.

  • All returned items must be in new condition, in their original unaltered box (including an intact PLU code) and must include all packing material, blank warranty cards, manuals and accessories. We can only refund or exchange products that haven't been used in the water and are undamaged.
  • Diving Sports is not responsible for mis-handling of products or ill-treatment of goods.

  • Diving Sports is not responsible for personal data or items left in returned merchandise.

  • Diving Sports is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.

  • Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

Return / Exchange process

Securely pack all items that you would like to be returned.

All shipping charges are the responsibility of the customer if the return is not a result of our error. 

If the return is a result of our error (you received an incorrect or defective item, etc.), please send us an email explaining the situation and ask for a return label.

If your return is not the result of our error, we can still provide a return label and the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

Please include the following with your package:

  • Return must be accompanied by a copy of original receipt or invoice.

  • Detailed note as to the reasons of the return.

  • Instructions as to whether you would like a refund or an exchange.

  • All items must be returned in original/unused condition.

  • Unless an item is defective, if you would like an exchange, our standard freight charges apply, unless you provide a post parcel with your return. 

To return your product, please mail it to: 171 Cathcart St, Ottawa, ON K1N 5C1, Canada.

Please allow 7-14 business days for mail-in exchanges to be processed.

Refunds and Credits

Once we receive and inspect your item(s), we will credit your account. Please allow up to 10 business days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase. 

For Returns, Refunds or Exchanges please email customerservice@divingsports.ca

 

 

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