You may return any item, for any reason, for a full refund within 30 days of delivery of your shipment.
All returned items must be in new condition, in their original unaltered box (including an intact PLU code) and must include all packing material, blank warranty cards, manuals and accessories. We can only refund or exchange products that haven't been used in the water and are undamaged.
If the return is a result of our error (you received an incorrect or defective item, etc.), please send us an email explaining the situation and ask for a return label.
If your return is not the result of our error, we can still provide a return label and the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.
Our shipping rate is a flat $20 fee. However, we do offer free shipping on special products in the "special" category of our website.
Orders are usually shipped within 1-5 days. Please allow an average 15 business days to receive your product. Let us know if you need to receive your order by a certain date and we will let you know if we are able to accommodate your request.
If you have any questions or would like to discuss your order further, please contact our customer service at firstname.lastname@example.org