Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to firstname.lastname@example.org.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Yes! All the items are in stock in our store and ready to be shipped the same business day for orders placed before 2 pm. Currently unavailable items are marked as “out of stock” online.
If you are looking for an item that we do not have in stock, we can special order it for you from the manufacturer. This is called “special order”.
Special orders are final sale and non-refundable and may take an extensive amount of delivery time. Please contact us in advanced for expected delivery time.
Pre Sale Questions
We offer our customers a 30-day return policy. Please go to our Returns Policy page for more information.
We always ship with Canada Post using the expedited service. Delivery times depend on your shipping address. If you would like to upgrade, additional postage costs will be applied.
We are open Monday through Sunday and ship orders every one of these days. If your order is placed before 2 pm PST, your order will be shipped the same day.
Orders placed after 2 pm will be shipped the next business day.
We have a $15 flat rate shipping cost across Canada. Order anytime and as much as you want for just $15 with same day shipping before 2pm!
Shipping fees to the Continental United States will be calculated at checkout. Extra shipping fees may apply when shipping to Alaska and Hawaii.
Within Canada, there will be no additional costs.
However, for orders placed from the United States, there may be additional taxes or import duties imposed at the receiver’s end.
Diving Sports Canada is not liable for these charges and it is up to the customer to liaise with Customs regarding their delivery.
We deliver to all provinces and territories of Canada and the United Sates. If you have any further questions about this, please do not hesitate to call one of our friendly customer service representatives +1 604 694-1886
If your order has not been shipped out then we are able to cancel the order, however, please make sure you call us as soon as possible on +1 604 694-1886 and quote your order reference.
Unfortunately, if your order has already been shipped then we will be unable to cancel it. However, we do offer a 30 day returns policy.
Not a problem, as long as your items haven’t been shipped then we can easily change your details on our systems.
Please call us as soon as possible, quoting your order reference, +1 604 694-1886
We always ship with Canada post using the expedited service. Delivery time depends on where you are located.
If you would like to upgrade, additional postage costs will be applied. Please contact us with your request when you place your order.
Please call us as soon as possible on +1 604 694-1886 quoting your order reference number and our customer service team will be able to assist you.
You can pay by Credit Card at the online checkout.
If you order is placed Monday through Sunday before 2 pm PST, you will receive your tracking number confirmation within the end of the day.
If your order is placed after 2 pm PST or on holidays, you will receive your tracking number confirmation the next operating day.
Yes! At checkout, you can simply select the "In-Store Pickup" option if you would like to collect your order from our store. Full payment is required in order to secure your items as we will not hold anything without the payment being received.
Items may not be ready for immediate pick up so please wait for an email to confirm your order is ready before coming down to the store.